If you are a local resident of Indiana or Massachusetts, any order via Chili will be taxed based upon IN & MA tax rates. Orders outside of IN & MA are not applicable for sales tax.
General Customs Information
For all international orders outside the USA, certain duty fees or customs fees may be required upon delivery of your order. Please understand that we have no control over any duties, taxes, brokerage fees, or other such customs fees, and cannot be held liable for any such fees, no matter what the situation may be.
Please be aware that all orders shipped from our facility are shipped at full customs value with all proper documentation and paperwork. Chili cannot / will not falsify any paperwork, documents or pricing, so please be aware that customs fees may be applicable based upon delivery of the parcel.
In regards to local customs or taxes questions, please contact your local customs agent for further information, and be aware that certain shippers, such as UPS, can apply brokerage fees to a parcel upon delivery – something 100% outside of our control. Any such brokerage fee must be paid by the customer, and if not paid, the order will be abandoned at the customers’ loss.
If you receive your order and do not pay the required taxes, fees, duties or brokerage fees, the order will be abandoned at your local customs facility, and due to shipping fees and additional duty fees applied to return the order(s), we will not be able to make the return, and thus will not be able to offer any refunds, credits or otherwise.
Please be very aware of all such fees & responsibilities regarding these matters, as once the package/order leaves our facility, we no longer have control over your order.
Canadian Based Orders via UPS
For Canadian customers that use UPS as a carrier, brokerage fees will be applied to the parcel before the parcel is released by UPS, once arriving within Canada. These brokerage fees relate to UPS not being a bonded carrier within Canada, and in such, brokerage fees are applied relating to the customs processing of parcels.
All such brokerage fees in Canada via UPS (or any carrier) are 100% the sole responsibility of the customer. Chili cannot / will not be held liable for any such fees, and if the fees are refused by the customer, the parcel will be abandoned at the customers complete loss.
I’m Located in the USA – Do I Pay Sales Tax?
If you are a resident of Indiana or Massachusetts, local sales tax will apply to your order. For all other orders within the United States, no sales tax will be applied.
I’m an International Customer – Will I Pay Taxes on My Order?
Your order may be subject to local customs fees, duties, taxes or brokerage fees. As a customer, it is your responsibility to evaluate these possible fees, as Chili bears no responsibilities for any fees, duties, taxes or brokerage fees placed upon your order, nor are we responsible for declared values via your order.
Chili cannot / will not be held responsible or liable for any duty, fee, tax, brokerage fee or otherwise, and will not issue any refund, credit or re-ship any item due to such fees.
Will Chili Apply a Low Value for My Order?
No – Chili cannot offer any false values, modified documents, or removal of proper documentation in regards to the parcel(s) being shipped.
I’m a Canadian Customer – Why Am I Being Charged Brokerage Fees via UPS?
For Canadian customers that select UPS as a carrier, brokerage fees may be applied to the parcel before the parcel is released. These brokerage fees relate to UPS not being a bonded carrier within Canada, and in such, brokerage fees may apply relating to the customs processing of parcels.
All such brokerage fees in Canada via UPS are 100% the sole responsibility of the customer. Chili cannot / will not be held liable for any such fees, and if the fees are refused by the customer, the parcel will be abandoned at the customers complete loss.
I Received My Order, and the Taxes are More than I Want to Pay – What Do I Do?
Some countries have very expensive customs fees or duty fees, and at times, the fees may be more than you expected for your order. We are sorry to hear about this, but it is the customer’s responsibility to be informed of such fees. If the order is refused, abandoned or the duty fees are not paid, Chili will offer no refunds, credits, discounts or otherwise.